Discuss how E-Commerce can reduce cycle time, improve employees’ empowerment and facilitate customer support.

Why E-Commerce?

Reduce Cycle TimeE-Commerce shortens the time taken for a business to complete. E-Commerce can reduce the cycle time by eliminating steps in the business process. Middlemen or the intermediaries are eliminated and producers are able to approach customers directly. Online stores operates 24 hours By reducing the cycle time, the company can decrease the cost incurred, increase revenue and gain competitive advantages over the others.

Improve Employees’ EmpowermentE-Commerce allows the decentralization of decision making and authority via collaborative commerce. E-Commerce offer desktop enhancement for data access and retrieval, superior reference tools and better decision support for the management. With central database, employees from different geographical location are able to access to the link required to carry out the business and perform business transaction instantly. It granted power to the employees in dealing with the process of capturing, researching and leveraging business information. Empowered employees will definitely make customer satisfied and eventually increase operation efficiency.

Facilitate Customer Support E-Commerce facilitates customer support by providing a wide range of technological solutions and communication opportunity. Maintaining electronic bulletin will enable customers to report fault immediately. E-Commerce creates an easier way for customer to purchases goods and services in a more interactive way. On line site are more attractive compared to the traditional store. Customers have direct access to product information, new product updates, and promotions by visiting online stores.