Implementation and Citizen’s Adoption Strategies
In 1997, the Malaysian Government launched the Electronic Government initiative, generally known as e-Government, to reinvent itself to lead the country into the Information Age. As far as Malaysia is concerned, the implementation of e-government was initiated with the introduction of the Multimedia Super Corridor (MSC) in 1996.
The implementation of e-Government in Malaysia heralds the beginning of a journey of reinventing the government by transforming the way it operates, modernising and enhancing its service delivery. E-Government seeks to enhance the convenience, accessibility and quality of interactions with the public and businesses at large. Simultaneously, it will improve information flow and processes within the government, improve the speed and quality of policy development, and improve coordination and enforcement. This would enable the government to be more responsive to the needs of its citizens. (The Multimedia Super Corridor).
E-government is one of the seven flagship applications introduced in MSC. The objectives of these flagship applications are to jump start and accelerate the growth of MSC, to enhance national competitiveness; to creation of high value jobs and export growth, to help reduce digital divide, and to make MSC a regional hub and test bed. Under the e-government flagship, seven main projects were identified to be the core of the e-government applications. The e-Government projects are Electronic Procurement (eP), Project Monitoring System (PMS), Electronic Services Delivery (eServices), Human Resource Management Information System (HRMIS), Generic Office Environment (GOE), E-Syariah and Electronic Labour Exchange (ELX).
Nowadays, not many Malaysian use the E-government service. This is because many of them do not trust the services that are provided by the government. There are many problems occur when they use the e-government. They can’t get their licenses in a short period and others. Besides that, many of the citizens do not how to use the e-government, especially those whose ages are above 50.
Malaysia should organize campaigns and road shows to encourage all the citizens to use e-government. They should show all the advantages that the citizens can get by using e-government. On the other hand, government should overcome the problems that are occurred while using e-government. The system should be improved. So the citizens would not face difficulties using it.
The implementation of e-Government in Malaysia heralds the beginning of a journey of reinventing the government by transforming the way it operates, modernising and enhancing its service delivery. E-Government seeks to enhance the convenience, accessibility and quality of interactions with the public and businesses at large. Simultaneously, it will improve information flow and processes within the government, improve the speed and quality of policy development, and improve coordination and enforcement. This would enable the government to be more responsive to the needs of its citizens. (The Multimedia Super Corridor).
E-government is one of the seven flagship applications introduced in MSC. The objectives of these flagship applications are to jump start and accelerate the growth of MSC, to enhance national competitiveness; to creation of high value jobs and export growth, to help reduce digital divide, and to make MSC a regional hub and test bed. Under the e-government flagship, seven main projects were identified to be the core of the e-government applications. The e-Government projects are Electronic Procurement (eP), Project Monitoring System (PMS), Electronic Services Delivery (eServices), Human Resource Management Information System (HRMIS), Generic Office Environment (GOE), E-Syariah and Electronic Labour Exchange (ELX).
Nowadays, not many Malaysian use the E-government service. This is because many of them do not trust the services that are provided by the government. There are many problems occur when they use the e-government. They can’t get their licenses in a short period and others. Besides that, many of the citizens do not how to use the e-government, especially those whose ages are above 50.
Malaysia should organize campaigns and road shows to encourage all the citizens to use e-government. They should show all the advantages that the citizens can get by using e-government. On the other hand, government should overcome the problems that are occurred while using e-government. The system should be improved. So the citizens would not face difficulties using it.
2 comments:
Malaysia government has launched e-government for a long period. But, there are still less people using it. For example, citizens can renew identification cards, road tax and others online. But citizen need to wait for a period to receive the new road tax and identification cards. If we go to renew and apply at the related department, we can get it on the spot. This is the main reason why most of the citizens do not use e-government.
Electronic commerce, commonly known as e-commerce, is a type of industry where buying and selling of product or service is conducted over electronic systems such as the Internet and other computer networks. Electronic commerce draws on technologies such as mobile commerce, electronic funds transfer.Thanks for sharing such a good post.
ecommerce
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